Support

7 Days Replacement

Easy Exchange & Warranty Claims

Instant refunds on returns

📦 Orders & Delivery

We offer free delivery all over Pakistan.
- Estimated delivery time: 5–6 working days in major cities
- 7–8 working days for other areas
All orders are trackable using your unique Z-XXXXX tracking ID.

✍️ Change & Cancellation

You can modify or cancel your order within 4 hours of placing it or before it is dispatched.
Cancellation requests are processed within 2 business days.
If a refund is applicable, it will be issued within 7–10 working days.

📦 Report an Issue

- Damaged or incorrect items must be reported within 24 hours of delivery.
- Software or connectivity issues should be reported within 7 days.
- Physical damage after 24 hours is eligible for repair only.
- Repair processing time: Usually 15–20 working days (parts and labor covered under 1-year warranty).

🛠 Warranty & Complaint Registration

To claim a warranty, please fill out the ‘Register Complaint’ form and provide a short unboxing or issue video.
We offer free pickup after complaint registration.
Returned products undergo a quality and authenticity check.
Replacements for wrong or damaged items are processed after verification.

📞 Customer Support

Call us at +92 310 6453209
email: buyonix2@gmail.com
Or reach out via WhatsApp: Click Here