Warranty Registration

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🔧 Warranty Policy – Buyonix.pk

At Buyonix.pk, we are committed to delivering high-quality gadgets with a hassle-free experience. We stand behind the products we sell and aim to provide support in case of any defects or malfunctions. Please carefully read our warranty policy below.

📅 Warranty Claim Timelines

To ensure a smooth complaint and resolution process, we follow strict time-based claim criteria:

Within 24 Hours: For complaints related to physical damage or wrong item delivered, notify us within 24 hours of receiving the order.
Within 7 Days: For software-related issues, contact us within 7 days of delivery.
After 7 Days: Complaints received after 7 days will only be considered for repair, not replacement.

🚫 Warranty Exemptions

To be eligible for a valid warranty claim, the following conditions must be met. Warranty may be rejected if any of these guidelines are not followed:

Bluetooth Range: Functional within 10 meters only.
Charging Method: Avoid fast chargers and overcharging.
Mobile App Sync: Ensure the smartwatch app is running in the background.
Water Resistance: Follow all instructions to prevent water damage.
Battery Life: Varies by usage and connectivity patterns.
Health Features: Our products are not substitutes for medical or fitness equipment.
Visual Differences: Slight variations due to lighting or screens may occur.
Shock Damage: Devices are not shockproof; avoid dropping or rough handling.

✅ Warranty Eligibility & Process

To claim a warranty, customers must meet the following criteria:

Warranty is valid only for the original purchaser and non-transferable.
Proof of purchase (invoice or order confirmation) is required.
Warranty covers repair or replacement only—no refunds.
You can register your warranty claim online or via WhatsApp/email.
Our support team will attempt to resolve the issue via call or email before initiating a physical return.
Customers must ship the product to our address for further inspection.
Shipping for warranty claims is free of charge from our side.
Buyonix.pk is not responsible for delays or damage during transit.
If approved, a replacement of the same model or equivalent condition will be provided.
In case of price differences, the customer must pay the balance before dispatch.
Allergy or skin reactions caused by products are not covered under warranty.
Replacement process may take up to 15–20 working days.
If the exact model is unavailable, a different color variant may be dispatched.

🚫 Warranty is Not Valid If:

Color fading due to regular wear and tear.
Visual or usability issues caused by dust, exposure, or misuse.
Warranty period has expired (regardless of use).
Product is not used as per instructions.
Product is damaged due to:
- Unauthorized repairs or tampering
- Pets, children, or environmental conditions
- Water damage
- Power fluctuations or incorrect chargers
- Mishandling or negligence